As part of its continuous awareness initiatives to prevent financial crimes such as online gambling, hundi, and money laundering, bKash recently organised four view exchange sessions with its distributors in Dhaka, Chattogram, and Cumilla. To ensure safe and risk-free transactions at the field level, this ongoing initiative aims to gradually bring approximately 16,000 personnel, including distributors, regional sales teams, and field forces of distribution channels, under this awareness training programme, a press release said.

During these sessions, Irfanul Huq, Head of Distribution and Retail Business at bKash, emphasises the importance of compliance practices, focusing on accurate financial transaction management within the nationwide agent network, awareness of fund sources, timely reporting of suspicious transactions, regular data updates, staff monitoring, action against non-compliant agents & relevant personnel, and effective use of technology. Relevant Cluster Business Heads, Regional Managers, and Area Managers of the company were also present at these sessions.

By making bKash services accessible to all walks of life, the extensive agent network of 350,000 agents spread across the country plays a vital role in ensuring financial inclusion. Distributors as bKash’s channel partners are responsible for managing this robust network. They not only supervise and guide agent operations but also regularly provide training, ensure transaction accuracy, promote technology usage, and maintain service quality.

During these sessions, distributors shared how maintaining strict compliance standards has strengthened their business operations and minimised risk. Emphasising the importance of vigilance and accountability, bKash called for increased monitoring, timely reporting, and enhanced awareness among all stakeholders to curb illegal financial activities such as online gambling, hundi and money laundering.